We don’t accept returns or Refunds for our products except in the case of Major Damage with usability issue/Wrong item sent(Size different from the order) In case you face a situation as above, it is must that we need an unboxing video. Return requests without an unboxing video will not be accepted. If you have a return request, you will have to raise a query through our support platforms- Call/Website Support Portal etc within 24 hours.